For many, the year’s end evokes a time of reflection, renewal and reinvention. As we weigh what we did right and what we could have done better, learning from missteps and owning them, we can work to rebuild or strengthen a foundation for sustainable success.

As professional marketers, strategic planners and digital communications experts, however, we know that such self-analysis is not enough. It also requires foresight and a knowledge of what’s to come and what it may mean for the individual person or organization.

Think of this stage as surfing. You study the water, using your knowledge and experience to detect any submerged dangers and then calculate when to stand up and get in front of the new wave(s) that will deliver you safely to shore.

What will it take to master the marketing waves in 2018? Here are a few important considerations as we look to a New Year of trends, strategies and tactics.

1. A Strategic Mindset: This is critical to marketing success. A strategic mindset is more than rhetoric; it encompasses a disciplined approach to every aspect of what we do as professional marketing communicators. This means we must assess every initiative, tactic or campaign from a strategic perspective that looks not only at the bigger picture but also creates a positive and sustainable difference.

2. Ability To Ride The Transformative Digital Groundswell: Yes, digital is here to stay. However, we still need to recharge our digital efforts and continually refresh our digital know-how to embrace the next surge of digital tools.

3. Creative That Is Bold And Measurable: We need to move beyond being a steward of creativity to become a purveyor of ideas that not only go beyond creative exposure but also are measurable, creating new insights into a business. As professional marketers, we have a fiduciary responsibility to not only nurture the creative process but also build creative that truly moves the needle.

4. Real And Consistent Metrics: The reality is that we all value metrics as a compass for our results and overall direction. However, it may be time to refocus our efforts on optimizing our metrics to focus on a clearer measurement of our overall success. There is a lot of valuable information at our fingertips, and we must make the best use of it all.

5. Social Media Measured By Engagement, Not Raw Numbers: We must think beyond “likes” and emojis to consider the long-term engagement we want to cultivate within our sphere of influence. To do this effectively, we must provide candid, respecting opinions and create opportunities for open dialogue.

6. Street-Level Promotion: Of course, digital marketing activities are important, but are your products/services understood at street level? Is there a passion for your brand that transcends a transaction and builds a fundamental understanding? Be street level. A marketing plan must resonate on Main Street as much as in the virtual world.

7. An Advocate Of Your Brand Promise: Don’t just be a purveyor of your product or service. A brand’s marketing must connect with the consumer both functionally and emotionally to truly differentiate it from competitors.

8. Public Relations: Good ol’ PR is still critical if done well. This means taking every opportunity — from new hires to big changes — to deliver real news that helps keep your company top of mind and build relationships both with consumers and media outlets.

9. Valuable Content: Content marketing is a powerful tool. Instead of pitching your products or services, you are providing truly relevant and useful content to your prospects and customers to help them solve their issues.

10. Thought Leadership: Thought leadership is at the core of every message and should be part of a company’s DNA. Positioning a company or its leadership as an expert in its industry dovetails with effective content marketing to solidify image and open doors to consumers.

This is the time to clear out any cobwebs and shake off any obstructions to needed change (“We’ve always done it this way”) and marketing creativity (“Management will never go for this”). It’s also the time to ramp up excitement for what no doubt will be another significant year in marketing communications.

This article authored by Joseph Grano appeared on Forbes.com

Since 2005, Next-Mark has been shaping strategic marketing communications solutions to illuminate our clients’ missions, transform brands and create dynamic success. And with every asset we develop; from websites to white papers, our clients’ stories become our own.

As a full-service marketing communications and public relations agency, we’re proud to work with a wide array of organizations. Our expertise and experience helps our clients seamlessly navigate challenging markets and stand out among the crowd. We thrive in this diverse environment, knowing that each project we tackle shapes our journey and sets up our clients for powerful results. We invite you to scroll through our new Online LookBook to see a snapshot of our work and our extensive scope of services.

Unlike many marketing disciplines, professional healthcare marketers have a unique opportunity that extends beyond traditional marketing strategies and tactics. Healthcare marketing communications campaigns may very well change – or even save – a life.

With this opportunity comes an important and profound responsibility. Healthcare marketers must embrace this responsibility and align their efforts with the mission of their healthcare organization. Creativity, innovation and metrics all matter to healthcare marketers, but they must be motivated by the values of the institutions they represent.

If you’re a healthcare marketer, here are some things you must consider:

Know your mission. It’s critical to understand your healthcare organization’s mission and how it translates to your marketing communications strategy. Every message you curate and every campaign you lead should be driven by purpose and a true sense of responsibility for the people who are cared for or work at the healthcare organization you represent. It is critical to understand how your mission impacts lives and builds a connection to your audience.

Establish responsible thought leadership. Thought leadership in healthcare marketing goes far, wide and deep. Whether you’re promoting a subject matter expert or a C-suite leader within the healthcare space, you must be accountable for the persuasive message, creative intent and information presented. Content must then be disseminated through a cross section of channels that best align best with your publics. Whether it’s a blog, social media post or a comprehensive whitepaper, consider which medium will best drive optimal engagement with your targeted audience.

Empower creativity. Creativity is the cornerstone of any marketing communications effort, but in healthcare marketing, it comes with a unique and inherent responsibility. Before launching any marketing communications initiative, professional healthcare marketers must transcend the creative process to understand the breadth and scope of their message. Creativity is a useful tool, but one that should be employed only after measurable objectives and strategy are determined.

Demonstrate value. As organizations downsize and make challenging financial decisions, healthcare marketing is still core to the success of that organization’s mission. Whether it’s pharmaceuticals or publishing, when healthcare marketing budgets get cut there is a risk that it will impact the greater mission. Healthcare marketing leaders must work hard to sustain their budgets at all times, continuously communicate their purpose and demonstrate their value to better serve their market. It is important to manage healthcare marketing initiatives using metrics that clearly communicate the value of the project including projected ROI and other metrics.

Exercise your social voice with purpose. Social media is an invaluable tool in healthcare marketing. Your social voice must be accurate, current and reflect the mission of your organization. Your social conversation can bolster your market position and create new levels of engagement by providing the best information at the right time to your targeted audience.

Understand patient engagement. This is core to what you do. Take time to step away from your desk and interact with the patients and families you’re targeting with your messaging. A true, deep understanding of your audience will help you craft campaigns that successfully inform, educate and motivate patients to take action.

Understand your leadership role. Whether you are part of a large signature health system or a small practice, you must assume a leadership role. Your publics are not only looking for you to lead but to inspire them to take action.

In my more than 25 years of experience in all aspects of healthcare marketing communications, I have learned that healthcare marketing extends far beyond a job description. It’s a profound responsibility, anchored in purpose and accountability. Remaining true to your organization’s mission and connecting with your audience can help create lasting, potentially life-changing campaigns.

This article by Joseph Grano was published on Forbes.com.

Clearly, the retail industry is at a crossroads. From the compression of storefronts to the explosion of online options, retail marketers have never been more challenged and somewhat overwhelmed in developing viable marketing strategies and tactics that will resonate with retail consumers. Know-how, innovation and ideation don’t seem to be enough to change the retail marketing game in this ever-evolving climate. It’s time to do more than just check the box but to re-think, re-imagine redefine retail marketing.

Here is some re-thinking every retail marketing professional should entertain.

They’re not customers, they’re clients. It’s time to think of the retail consumer as more than another transactional notch in our marketing belt, but as clients with needs, wants and likes that we need to do more than satisfy, but build and maintain a renewed and trusted relationship with. Retail leader, Nordstrom has been a longtime proponent of this. They not only see a customer as a client, they build real relationships with throughout the retail experience and beyond.

It’s about the experience, Yes, online retail options provide convenience and service levels that satisfy many of the needs retail consumers, but retail clients still want to touch and feel. It’s time to think about the retail experience before anything else. What motivates a retail client to think beyond shopping to a retail excursion, which may include more than a purchase but the creation of a memory. This excursion may include a meal, a family activity, an event or another engagement that becomes a shareable moment. The retail experience has a lot more to do with the environment, the culture, the brand promise rather than just another day at the mall. When we look at the latest retail development projects, we are seeing new levels or innovation that includes more than a retail anchor but a combination of offerings under one retail space. Retail marketers must now provide marketing communications solutions that rise to this evolving physical space creating a renewed retail experience.

Integrate or perish. There now needs to be a new obsession with the traditional marketing mix that moves beyond our comfort zone, but to a newly defined professional marketing DNA. Integration needs to be an obsession where marketing communications is part of a fine-tuned ecosystem that unites all facets of marketing including customer service, advertising, social media, public relations, events, digital interface, mobile and more. This holistic approach will transcend traditional marketing tactics and create a new professional mindset and a re-tooled approach to all marketing efforts.

Reconsider demographics. Not only do demographics matter, but they also provide insight into the heart of retail clients, yet the retail industry continues to be one-dimensional in their approach. Retail marketers need to refocus their efforts beyond what they perceive as their demographic sweet spot, but consider a psychographic approach that includes sources of motivation that transcends traditional demographic thinking. It’s time to understand what retail clients are passionate about and what they expect from each retail experience. Retail marketers now need to harvest emerging segments move beyond traditional demographic targeting.

Brands still matter. The retail revolution requires far more than a brand refresh but should include a brand audit that defines a new threshold for your brand promise. Beyond measuring brand recognition and other traditional brand metrics, its time to obsess about brand loyalty, you’re inherent brand promise and a timely examination of your brand’s perception in the marketplace. A brand audit is a re-examination of the inherent traits your brand possesses and how it does or does not resonate with your audience. The brand audit needs to be a 360 degree process that includes all of your internal and external publics benchmarking your current brand perception and then re-examining your brand on a regular basis.

Every day is a brand new day for retail marketing professionals, where talent, creativity and imagination will always prevail. If we make retail experiential, the best bricks and mortar or digital interface will only enhance the overall client experience and refocus the retail mindset to the next generation of consumers.

This article was published on Forbes.com, authored by Joseph Grano

Social media is here to stay. Not only does it empower your brand, it creates a sustainable, lasting conversation about your product or service. There are few in business today who won’t acknowledge the impact social media has made in marketing communications

However, the greatest challenge organizations are currently facing is the integration of social media into their overall marketing strategy. Whether it’s public relations, advertising, sales or any other marketing function, social media needs to be integrated in order to create a synergistic partnership with your overall marketing communications strategy. To do this, we must go beyond hashtags and routine postings to develop strategic positioning of social media in concert with your entire marketing communications plan.

Here are some things to consider:

  • Social media content must be transparent. It must be shared openly and visibly throughout your organization as it builds on your brand story to reach internal and external stakeholders. This simply means internal sharing of social media content and strategy which then builds stronger integration with your overall marketing strategy. Transparency will then not only build trust but create new levels of synergy for your marketing and social media.
  • Social media is not a subordinated marketing function. Social media should not be only one function within the marketing mix, like public relations or advertising. It must be an equal function among others, possessing its own sphere of influence, strategy and metrics. Social media will then be leverage with the same emphasis on strategy and business impact.
  • Social media must be integrated into every marketing decision. You can’t just “check the box” with social media – it takes planning, competency and seasoned management to maintain. When integrated, social media then becomes synergistic and builds on a holistic marketing approach. Many organizations prove that a coordinated approach to any business function will yield meaningful results.
  • Social media metrics must transcend likes and numbers of followers. Social media metrics must be built on true and sustainable engagement. We must transcend hashtags and inflated likes to those true followers who have an affinity for your brand. This is important in order to leverage social media to engage, converse and transact. Social media will then align with your brand loyalty, which will yield sustainable results.
  • Social media should not be an exception. For example, a well-known company recently wanted to make a large announcement and the social media team determined that they needed to place this announcement on social media first, without any regard to public relations or overall marketing communication strategy. In fact, this effort ended up costing the organization front-page exclusive coverage because it already had appeared on social media. It would have been better served to make this announcement coordinated with all marketing functions including strategic communications, sales and marketing, among others.
  • Social media content must not be developed in isolation. Social media messages built in a vacuum rarely resonate or have a long-term impact. This isolation has the potential of costing and defraying the overall value of your marketing communications initiatives. True social media synergy means building a consensus within your organization when formulating social media messaging and content. This can be accomplished by a more formal social media planning process, stronger internal planning around social media initiatives outside of the marketing communications team and prioritization of social media as measurable business function.

As social media has evolved, so must we. It’s not a fad or a trend – it is a marketing communications function that has a viable impact on your business. When every marketing function comes together, it creates an integrated synergistic marketing strategy. Leveraging your social media footprint across the marketing continuum will not only positively impact your brand awareness, but will build new business relationships.

This article was written by Next-Mark Founder and President and appeared on Forbes.com

It’s always a challenge to not come across as preachy, but rather to provide a moral compass to what you do in business. In an age of change and challenges, how do we take the high yet profitable road as marketing professionals and business leaders? Through experience, I have learned that the choices we make, the example we set and the values we uphold are recognized and often times applauded by all internal and external stakeholders.

Marketing is a very powerful tool, but like any business practice, it needs to be guided by a system of values driven by what is right and what is wrong. Your judgment is more than a barometer; it embodies who you are and what you stand for. The end game is to transcend persuasive messaging and provide a message that adheres to your organization’s belief system. This system must be more than a moral compass but embody the essence of your brand.

Here are some guiding principles to remember:

  • Stick to your core competencies. If you focus on what you do best, it will always translate into not only the greatest and most profitable path, but also one that is responsible and in the best interest of your clients. As we see many times in business, brands that trade down their product offering for a cheaper alternative or dilute their brand promise often fail or suffer a setback.
  • Stay on message. It is critical to develop a messaging strategy that aligns with your unique values. This will keep your content in check and ethical yet still persuasive and engaging.
  • Be careful of short-term gains. Remember your short-term decisions will have long-term consequences. Every message you curate or campaign you launch will create a legacy for your brand. Companies that try to create shockwaves in the market or spend resources just for attention oftentimes lose their long-term momentum or dilute their equity in the marketplace. Choose wisely.
  • Protect your brand assets. Your brand is your essence; it embodies who you are and what you stand for. Be an exceptional steward for your brand and it will translate into an appropriate and compelling brand story.
  • Give back. Remember to give back not only to the greater community but also to your team and clients; these are your real assets that need to be nurtured and protected. Your rapport with them needs to be open, honest and authentic. They are looking to you for guidance and support – it’s a responsibility that needs to be embraced.
  • Remember it’s not always about you. As marketers, we spend a lot of time touting our offering and forget we would be valueless without our clients. It’s critical to first think about your clients and their needs before your own and how they will benefit from our offering. Our clients are not only critical assets but are valuable partners.
  • When times get tough, it’s time to start listening. It may be time to embark on a listening tour to gauge how you’re being perceived and solicit candid feedback from your sphere of influence – both internally and externally.
  • To earn respect, you must give respect. Remember that to gain the respect of others, you must first earn it. This can be accomplished by solid communications and managing expectations of all influencers. The result will be worth the effort and will resonate with all of your public audiences.

Taking the high road may not always be the most profitable one, but in the long run, you will win the race. As professionals, we are responsible for what we market and how we market it. Ultimately, we must own the choices we make and sustain a profit in the process.

This post was featured on Forbes.com

Keeping marketing communications fresh is always a conundrum for business professionals. To do this, you must continually bring new vigor and energy to your strategies. The rumblings heard most in marketing communications today are about the need for innovation and ideation that not only bring awareness but create new revenue growth. Here are some insights to consider as you build your marketing communications roadmap for the rest of the year.

  • Nurture your brand asset. Your brand is your No. 1 asset and the core of everything you do. Your unique brand identity and the values tied to it will continue to be the primary drivers of your business and its success. From always staying true to your brand promise to refreshing your brand playbook, a focus here will help take you far. It’s critical to understand the essence of your brand in order to create a sustainable brand promise. Specifically, brands need to be dynamic and continually reinvented to represent an authentic and timely story. Whether it’s your visual brand identity or your brand promise, your brand is a reflection of who you are as an organization, not simply what products or services you offer.
  • The buck stops with messaging strategy. Without a messaging strategy that sets you apart from your competition, all the words in the world can’t help you succeed. Think key messages and support points, solutions that meet needs, and benefits rather than features. Without a strategy in place, you cannot deliver the consistency in messaging that is central to staking out your territory and building your business. If you don’t have a clear messaging strategy in place, it’s critical to embark on a formal or informal process with stakeholders to create a messaging platform that will resonate with your audience.
  • It may be time to consider a social media makeover. Your business has probably been on social media for a while now, so you have history and analytics to measure what is or is not working and the platforms that are and are not right for you. Make the needed changes early, while planning your overall marketing strategy. Although there are many emerging social media sites, it may be time to fine tune what you already have in place by reinvigorating your message, expanding your audience or refreshing your visual presence on that platform. Most importantly, invest in your social content with compelling, fact-based and shareable information, rather than just churning the same content over and over again.
  • Be aware of the “fluff factor.” It pays to do a “fluff check” to ensure that your messaging and communications are depending on more than superlatives (and, heaven forbid, hyperbole) to convey the value of your products and services. Replace useless adjectives with solid benefits. Be careful of overstating or exaggerating your offering and then later trying to defend your position. Authenticity will always resonate with your audience.
  • Make innovation a part of your marketing DNA. Innovation has made its way back into the buzzword lexicon as a prized attribute. The world is changing quickly, and people want to align themselves with businesses that not only keep up with change but also anticipate it. It’s worth asking: Are you missing a chance to position your product or service in this light? If so, what course will you follow to correct this deficit and what resources need to be dedicated to move to the next level of innovation?
  • Optimize your trade show presence. With trade shows today, less can equal more as companies are being far more strategic in their choice of venues and closely tracking their costs per lead. By putting increased focus on pre-show traffic generation, successful companies are ensuring worthwhile exhibition experiences. They key to your success will be in how you engage your audience prior to the event versus just showing up and expecting to generate traffic. Instead, spend time on pre-show targeted communications, social media posts and appointment setting prior to the event.
  • Make your events strategic. Whether events are external or internal, they require consistency in messaging and energy behind message delivery. Event management requires the same strategic methodology as all your communications, ensuring you take advantage of each and every opportunity to establish your brand identity. At the core of every successful event is a comprehensive project plan with a flow of activities and objectives; without this in place, your event will just be another date on the calendar and not a true networking or relationship building endeavor.
  • Content still matters. Tired of hearing that “content is king”? Then think of it as your servant – a means to share your expertise and solidify your industry knowledge in a helpful way. Content helps you prove what you say about yourself with white papers, case studies, how-to videos, fact sheets, etc. Once a theoretical concept, content management is now a marketing necessity.
  • Align with the experts. There’s an art to knowing what you don’t know and it’s as important in marketing as it is to any endeavor. Every organization should ensure that its core competencies in marketing align with its tactics and goals and seek outside experts when needs and skills don’t match up. It’s the best way to save time and money while protecting your professional image.
  • Build partnerships. Are there strategic marketing communications partners just waiting to join forces with you to further both your businesses? It’s quite possible there are and teaming up with those organizations can produce exponential benefits. Whether it’s a local complementary business partner or a national high-end entity, the whole will always be greater than the sum of its parts.
Effective marketing communications mean constantly re-examining your core messages, strategies and assets. Think of it as a dynamic process and you will find the road ahead a lot less congested.
This article by Joseph Grano was recently published on Forbes.com.

Mr. Grano will be a regular featured columnist on Forbes.com

FOR IMMEDIATE RELEASE

SARASOTA, Fl. (February 22, 2017) — Joseph Grano, President and Founder of Sarasota-based full-service marketing, creative strategy and communications company, Next-Mark, LLC, has been selected by the Forbes Agency Council, an invitation-only community for executives in successful public relations, media strategy, creative and advertising agencies.
Mr. Grano joins other Forbes Agency Council members, who are hand-selected to become part of a curated network of successful peers providing the opportunity to publish industry-related articles and short tips on marketing communications topics to be published on Forbes.com. His first article is now at: http://www.forbes.com/sites/forbesagencycouncil/2017/02/22/10-insights-to-consider-as-you-plan-your-marketing-communications-roadmap/

Scott Gerber, founder of Forbes Councils, says, “We are honored to welcome Joseph Grano into the community. Our mission with Forbes Councils is to curate successful professionals from every industry, creating a vetted, social capital-driven network that helps every member make an even greater impact on the business world.”

“I am thrilled to be among the select few invited to publish on Forbes.com providing information relevant to marketing communications professionals and organizations seeking marketing communications guidance and advice,” said Joseph Grano. “We are thrilled to have Forbes as a strategic partner,” Grano added.

About Next-Mark
Next-Mark was founded in 2005 to help client organizations reach their full potential through marketing success. Breaking away from the constraints of traditional marketing service organizations, the Next-Mark team facilitates new conversations about their client brands integrating experience, analytics and innovation in developing strategic marketing solutions to meet clients’ individual needs. Next-Mark focuses on internationally and nationally recognized brands along with growing companies across a broad spectrum of categories, including healthcare, hospitality and entertainment, technology, retail, real estate, environmental, marine products and tourism, among others. With clients from Alaska to The Netherlands, its roster includes industry leaders such as LexisNexis, Elsevier, Nuance Communications, Cinebistro, Cobb Luxury Theatres, Yarnall Moving and Storage, Coldwell Banker, California Pizza Kitchen, CitySide Apartments, Bainbridge Financial, Paragon Solutions among many others. For more information, visit their website at www.next-mark.com.

About Forbes Councils
Forbes partnered with the founders of Young Entrepreneur Council (YEC) to launch Forbes Councils, invitation-only communities for world-class business professionals in a variety of industries. Members, who are hand-selected by each Council’s community team, receive personalized introductions to each other based on their specific needs and gain access to a wide range of business benefits and services, including best-in-class concierge teams, personalized connections, peer-to-peer learning, a business services marketplace, and the opportunity to share thought leadership content on Forbes.com. For more information about Forbes Agency Council, visit forbescouncils.com.

Wednesday, January 18, 2017 – Today, I was honored to speak before the Florida Public Relations Association on the topic of “Building and Sustaining a Thought Leadership Platform.”

While creating the presentation, I remembered a conversation with one of our international clients, who said that, in Europe, “knowledge leader” was the preferred term. The more I thought about it, the more I tended to understand. After all, anyone can have a thought or make you think; not everyone can convey valuable knowledge.
So who or what is a “knowledge leader”? Simply put, that person or organization is the go-to for information in their field of expertise. They are people and companies others trust to be credible, have vision and – most importantly – provide answers to their questions or solutions to problems.
Online, these sources are our bookmarks, our favorites, the ones that take just a few letters in our URL bar. They’re places we go for technical advice, enlightening information, industry updates or surefire recipes. They’re the places we go with confidence of good results.
Before you can position yourself or your organization as a knowledge leader, however, you have to know you’re attempting to lead. Like all things PR, it starts with the audience, understanding their businesses, their values and needs and what will resonate with them. Thought leadership, however, also requires introspection, that is, knowing your own organization and the knowledge equity you most likely already have amassed.
Ultimately, thought leadership is a form of content marketing in which you tap into the talent, experience and passion inside your organization to answer the biggest questions on the minds of your target audience on a particular topic or in a particular area. The goal is to systematically and consistently provide content that is:
  • Useful and engaging
  • Sustainable, current and curated
  • Authentic, concise and fact-based
  • Appropriate for your audience(s)
And don’t be afraid to take risks, whether it’s with infusions of humor or a unique view of the future. Those are the kind of things that come up in normal conversations and should come up here.
As I told my audience at the presentation, this may be a lot easier than they think, as they – no matter where they are in their careers – and their organizations – no matter the stage of their evolution – already have a wealth of experience, passion and knowledge that probably isn’t being promoted to its full potential.
Understanding those resources is the first step in building a thought leadership platform. The next step is determining your core messaging. Opinions may vary but core facts do not. When creating such a platform for our clients, we take a hard look at what they’re saying about themselves, what others are saying about them and what competitors say in comparison. Then we establish a common language, with the proof points, to help guide us and our clients going forward. A critical part of this is getting your current communications up to date with who you are now. It continues to amaze how many organizations have outgrown their messaging or are delivering conflicting information in different media. This creates the most substantial roadblock to a thought leadership content management strategy.
Once you know whom you’re talking to and what you want to tell them, you can tap into that deep well of expertise to build an arsenal of thought leadership assets and choose the right medium for its distribution, aiming at the heart of clients’ and prospects’ share of mind. And, remember, as communications visionary Marshall McLuhan said a half century ago, “the medium is the message.” That is, the form of a message has influence on the ways in which that message will be perceived. Decades later, it has never been more true, as there are now so many outlets and likely no one uses them all.
However, whatever the medium, emails to white papers, eBooks to video, checklists to FAQs, you want to be your target audience’s source of knowledge whenever they think about . . . you fill in the blank.
Among key tactics in creating thought leadership that drives results are:
  • Identify topics that align with your brand
  • Identify the questions customers and prospects are asking and answer them in multiple formats
  • Create value in the process
  • Provide the type of information a reader will want to pass on or comment about to others.
Is it worth all the work? Absolutely. A strong thought/knowledge leadership program creates an affinity for your brand, enables your content to start a conversation early in the consumer journey and develops a higher level of intimacy with your audience.
There are, of course, many ways to measure the success of your content management program, such as online metrics, open and response rates, page hits, etc. It is also important, however, to take note of both formal and informal conversations about your brand – listening to, learning from and taking the pulse of, your clients and prospects.
Before leaders set out to promote their images and their companies’ messages, they need to control the original content around their brands. By focusing on thought leadership, you can surround yourself and your audience with the right kind of content – content that’s valuable, educational and engaging. As thought leadership continues to grow in popularity (and as the base of successful public relations strategies), agencies will need to adjust their budgets to allow for greater thought leadership development and execution.