Author: Kristen Lundy

Kristen Lundy Blog

Is Podcasting Worth It? Here’s Our Take

There’s no denying it—podcasts are having a moment. With over 5 million shows worldwide and billions of episodes streamed annually, they’ve become a dominant force in how people consume content and connect with ideas. Whether it’s business, storytelling, news, or niche interests, there’s a podcast for everything—and everyone.

But as with all trends, there’s more beneath the surface.

The Good: A Platform That Builds Trust

Podcasts offer something rare in the marketing world: time and attention. Listeners opt in, stay engaged, and form strong connections with hosts and guests. For brands and thought leaders, that means a unique opportunity to speak directly to an audience that wants to hear from you.

They’re also incredibly flexible. You can entertain, educate, inspire—or all three at once. With the right strategy, a podcast can amplify your voice, boost credibility, and build loyal followings.

The Not-So-Good: A Crowded Market

For every high-quality podcast out there, there are dozens more that struggle to find their footing. Poor production, lack of focus, or inconsistent posting schedules can make it hard to build an audience. And while it might be tempting to start recording right away, success in podcasting—like all good marketing—requires clear goals, smart branding, and a strong point of view.

So, Should You Podcast?

The answer depends on your audience, your message, and your ability to deliver value consistently. As strategic communicators, we help clients ask the right questions:

Who are you trying to reach?

What do you want them to know or feel?

Can you offer something they can’t get anywhere else?

If those answers align, podcasting can be an incredibly effective tool in your marketing mix.

Hear Joe Grano on the Following Up Again Podcast for FPRA

We’re excited to share that Joe Grano, president and founder of Next-Mark, was recently a guest on the Following Up Again podcast by the Florida Public Relations Association (FPRA). In this insightful conversation, Joe shares insights from two decades of guiding organizations through strategic growth, innovation, leadership, brand transformation, and navigating a constantly evolving communications landscape.
Listen to the episode here

“Storytelling is at the core of everything we do. Whether you’re building a brand or launching a new service, how you communicate that story makes all the difference.” – Joe Grano

Explore the Next-Mark Lookbook: Our Story, Our Work, Our Why

Every brand has a story—and ours is no exception. The new Next-Mark Look book offers a behind-the-scenes look at how we began, what’s shaped our journey, and how we’ve evolved into the strategic communications agency we are today.

But it’s not just about us. The Lookbook also highlights the work we’re most proud of—campaigns, creative solutions, and success stories that reflect our passion for helping clients grow, connect, and lead.

Whether you’re a longtime partner or just getting to know us, we invite you to explore the thinking, creativity, and collaboration that fuel everything we do.

Take a look inside

At Next-Mark, we have curated numerous client brand stories since 2005. If we can help, please contact us at 941.544.2765 or at brandstory@next-mark.com

Kristen Lundy Blog

Rebuilding LinkedIn’s Image: A Return to Professionalism

LinkedIn was designed as a digital space for professionals to connect, businesses to grow, and ideas to thrive. In recent years, the line between personal, political, and professional content has begun to blur—prompting a necessary reminder of what makes LinkedIn unique in the social media landscape.

At its core, LinkedIn is a professional platform—distinct from Facebook, Instagram, or TikTok. While the occasional personal story can foster genuine connection, excessive use of personal or political content can undermine your professional credibility and weaken your personal brand.

To maintain the professional integrity of your LinkedIn presence, it’s important to avoid certain types of content and interactions. Refrain from liking, commenting on, or sharing politically charged posts, as these topics are better suited for other platforms and can unintentionally alienate your professional network.

Similarly, steer clear of posting highly personal content, such as shopping with your children or highlighting their school accomplishments, which is more appropriate for platforms like Facebook or Instagram. Additionally, avoid over-posting or excessively liking and commenting on content, as this can come across as inauthentic or overwhelming.

How to use LinkedIn more effectively:

Be intentional with your content

Share industry insights, thought leadership, and work achievements.

Engage strategically

Avoid “like spamming” or excessive commenting on every post in your feed. Instead, add meaningful value.

Optimize your profile

Use a professional headshot, update your headline with your current role, and write a compelling summary.

Network with purpose

Connect with peers, clients, and prospects thoughtfully—not indiscriminately.

As marketers and communicators, we see LinkedIn as an essential tool for brand positioning and lead generation. By keeping LinkedIn professional, we help preserve its role as a trusted environment for business engagement.

Celebrating Creative Excellence: 11 ADDY® Award

We’re proud to share that Next-Mark earned 11 ADDY® awards at the 2025 American Advertising Federation (AAF) Awards, including the prestigious Judge’s Choice Amy Award for a standout: 60-second entry in Film, Video, & Sound.

These awards span categories such as:

  • Film, Video, & Sound
  • Advertising/Media Industry Self-Promotion
  • Elements of Advertising (Video Editing & Logo Design)
  • Sales & Marketing Brochures
  • Online Interactive Website Designs 

These honors represent the creative and strategic excellence we strive to deliver across diverse client categories including theater, home building, healthcare, retail, architecture, among others—underscoring the impact of great partnerships and purposeful storytelling. Thank you to our team, clients and collaborators for making this possible.

At Next-Mark, we have curated numerous client brand stories since 2005. If we can help, please contact us at 941.544.2765 or at brandstory@next-mark.com

Kristen Lundy Blog

Empowering Businesses with Tailored Salesforce Solution

Empowering Businesses with Tailored Salesforce Solution

Dear Friends,

For the last 5 years, Next-Mark has been a proud partner of Salesforce. We have recently expanded our services into the AI world, and we are proud to announce that we are one of the first partners to hold all AI related Salesforce certifications. With the changes and growth in AI happening on a daily basis, it is important to stay on top of the latest products and how to reduce your organization’s workload.

We’re excited to share the latest updates on Next-Mark’s Salesforce services, reinforcing our commitment to delivering customized, results-driven solutions for businesses.

What is Salesforce?

Salesforce is a cloud-based software platform that helps businesses manage customer relationships, sales, marketing, and support. It offers tools for tracking interactions, automating processes, and analyzing data to enhance customer experiences and drive growth. With customizable features, it suits businesses of all sizes, streamlining workflows and boosting efficiency.

What We Offer

Custom Implementations: 

Tailored Salesforce systems designed for your unique processes.

Marketing Cloud Expertise

Maximizing ROI with personalized campaigns and lead nurturing.

Health Cloud Solutions

Enhancing patient and referral management with a comprehensive view.

Manages Services

Ongoing support, configuration, and training for sustained success.

Free Health Check

Making sure your Salesforce environment is up to date and operating without any errors.

We are with you every step of the way!

Turbo-Charging Business Processes

Next-Mark leverages Salesforce to streamline workflows, automative repetitive tasks, and enhance data-driven decision-making. By implementing solutions like CPQ integrations and real-time reporting, we help clients save valuable time and unlock deeper insights for strategic growth.

Success Stories

Explore our case studies to see how we’ve helped companies transform with Salesforce.

At Next-Mark, we have curated numerous client brand stories since 2005. If we can help, please contact us at 941.544.2765 or at brandstory@next-mark.com

Kristen Lundy Blog

NEXT-MARK CELEBRATES CREATIVE EXCELLENCE WITH MULTIPLE AAF AWARDS

Next-Mark, a Sarasota-based marketing and communications firm, has once again proven its creative excellence, earning 11  ADDY® awards at the American Advertising Federation’s (AAF) 2025 ADDY Awards. Among these accolades, the agency was honored with the prestigious Judge’s Choice Amy Award for its Film, Video, & Sound Single Entry :60 Seconds.

Spanning multiple categories, Next-Mark received recognition in Film, Video, & Sound, Advertising/Media Industry Self-Promotion, Elements of Advertising (Video Editing & Logo Design), Sales & Marketing Brochure, and Online Interactive Websites.

We are incredibly proud of our team’s continued dedication to creative excellence and strategic marketing,” said Joseph Grano, Founder and President of Next-Mark, LLC. “Winning in multiple categories reaffirms our commitment to delivering innovative, results-driven solutions that elevate our clients’ brands.” 

The agency’s award-winning work included projects for esteemed partners such as Venice, Theatre, First 1000 Days, Simon Malls, John Cannon Homes, DWYLA Landscape Architecture, The Henson Fun, and Reveal Vitality. These campaigns have helped drive business growth and engagement throughout the Sarasota community and beyond. 

“Our passion lies in helping businesses tell their stories in impactful ways,” added Grano. “These awards not only recognize our creative efforts but also highlight the strong collaborations we’ve built with our clients to achieve meaningful results.”

Kristen Lundy Blog

Next-Mark Super Bowl LIX Ad Review

Next-Mark Super Bowl LIX Ad Review

Super Bowl Sunday is a great time to gather with friends and family, watch some sports, and veg out on great food and drink. It’s also a great time for advertising companies to go big and create the best commercials they can. With hundreds of millions of viewers each year, the Super Bowl is the time to really showcase a brand’s plan for the year or highlight a new product! Seeing how companies market themselves on one of TV’s biggest nights is not only entertaining but educational. Here are our favorite and least favorite ads from Sunday night!

The Good

  • Stella Artois – “David and Dave”
    • In this cheeky ad, David Beckham is told by his parents that he has brother, Dave, in America. Upon traveling and meeting Dave (played by Matt Damon) for the first time, it appears the brothers have nothing in common, but upon sharing a drink – Stella Artois, they bond. This ad highlights the magic of shared moments.
  • Hellmann’s – “When Sally Met Hellmann’s”
    • Recreating the iconic deli scene from the movie When Harry Met Sally, Meg Ryan and Billy Crystal team up to showcase the power a good mayonnaise can bring to food. There was even a surprise appearance by actress Sydney Sweeney who delivers the film’s iconic line – “I’ll have what she’s having.”
  • Jeep – “Owner’s Manual”
    • Harrison Ford did a great job of embodying what it means to be a Jeep owner – paving your own path without a manual/guide. As a long-time action movie star, he talks about the power of being a hero and making choices, making life better not only for yourself but others. Jeeps’ legacy is freedom and adventure, so I feel like this ad, and Ford’s powerful monologue, really showcased that.
  • Instacart – “We’re Here”
    • Showcasing the power of iconic brand mascots (from America’s favorite grocery items) and Instacart’s fast/easy service, this commercial was a great blend of fun and fact. From the moment Cheetos Chester Cheetah puts out a call to “release the hounds” and HEINZ Wiener Dogs came running, the audience is hooked. As Instacart’s Chief Marketing Officer Laura Jones said in an interview, “The ad embodies our new brand platform with an epic journey of fan-favorite mascots delivering the perfect order, as only Instacart can, so that a family can have the perfect morning together. We’re here to take care of the groceries, so that you can take care of life.”

The Bad

  • Tubi – “The Z-Suite”
    • Done in the style of a TikTok, this ad was just too all-over-the-place and low-quality for a Super Bowl ad. I like the idea of highlighting Gen-Z as an audience but compiling memes and viral trends to create an ad is not the way to go.
  • Coffee Mate – “Foam Diva”
    • While this ad was an interesting idea, “Let’s go Tongues?”, the execution, from the graphics to the song choice, were done in a way that made things appear weirder and more off-putting than compelling.

Honorable Mentions

Super Bowl LIX had many more fun and compelling ads that really did a great job at representing their brand. From Pringles’ humorous “Call of the Mustaches,” which had a quirky twist on a classic action-adventure theme, to Dunkin’s catchy “Dunkings,” showcasing their iconic coffee and donuts in a lighthearted way, the commercials had something for everyone. We saw many celebrities getting in on the action, from comedic legends to pop culture icons, making their mark in ways that were both entertaining and memorable. Whether through clever parodies, feel-good moments, or bold visuals, these ads left a lasting impression on viewers, showing how brands can captivate audiences while staying true to their unique identity.

Kristen Lundy Blog

The Psychology of Social Media: More Than Just Scrolling

The Psychology of Social Media: More Than Just Scrolling

We all know that feeling: scrolling through Instagram, TikTok, or Facebook, and seeing everyone else living their best lives. But what’s really going on beneath the surface? 

Social Validation

We’re wired to seek approval. Every like, comment, or share gives us a little hit of dopamine—the chemical released in your brain when you do something enjoyable. The euphoric feeling dopamine can bring is so powerful that it reinforces the cycle of posting for validation. For many on social media, posting regularly is not just about the content; it’s about wanting that consistent source of positivity and acceptance.

Fear of Missing Out (FOMO)

Unfortunately, social media has created a new anxiety. It’s easy to feel like everyone else is having fun, traveling, or achieving more. But remember, what you’re seeing is curated—a snapshot of someone’s life, not the full picture. We’re all guilty of showing only our best—the highlight reels of life!

Community & Connection

On a positive note, social media allows us to find our tribe. Instagram, in particular, is where niche communities thrive, and shared experiences (through captured moments) bring people together. Whether it’s a fandom, a hobby, or a support group, social media creates spaces where we can feel seen and heard.

Comparison & Self-Esteem

While connection can uplift, the constant comparison game can lead most to feel inadequate. We compare our every day, “behind-the-scenes” life, to others’ filtered life or highlight reel. Don’t forget that everyone has their own struggles—even if they’re not shared online.

Echo Chambers

The algorithms that keep us hooked also show content that reinforces our beliefs. While it can be comforting, it’s important to seek diverse perspectives to keep our minds sharp and avoid falling into an echo chamber.

Social media is a double-edged sword. It’s a powerful tool for connection, but it can also stir up insecurities. It’s important to stay mindful of how it affects us—and to use it in ways that lift us up instead of drag us down. 

How do you manage your relationship with social media? 

At Next-Mark, we have curated numerous client brand stories since 2005. If we can help, please contact us at 941.544.2765 or at info@next-mark.com.

Kristen Lundy Blog

Power Trends in Social Media Marketing: How to Be Culturally Relevant

Power Trends in Social Media Marketing: How to Be Culturally Relevant

The past year has shown the power of social media, with 2024 marking a turning point for influencer-led marketing campaigns and pop-culture phenomena. Viral moments have shaped not just the digital landscape but global culture, creating movements that resonate far beyond the screen.

In the summer, we saw the Brat phenomenon, ignited by Charli XCX’s sixth studio album, take the world by storm. The Brat aesthetic is the embodiment of a “confident, independent, and hedonistic attitude.” Influencers and celebrities globally, and across social media platforms, embraced bold makeup, imperfectly chic fashion, and had fun creating TikTok dances to tracks from the album, such as Apple.

At Next-Mark, we want to help you understand the importance and value trends can have on a business or brand. Anyone, with the right strategy, can have influence beyond the screen. While your content might not always go viral, the right approach to social media can create a lasting impact.

Craft a Captivating Core Message

Choose a word or phrase that encapsulated your brand’s identity and resonates deeply with your audience’s values, emotions, and/or aspirations. It should be distinctive, easy to remember, and adaptable to different contexts, making it easy for your audience to connect with and share.

Create Authentic, Shareable Content that Embodies Your Message

Whether it’s through a challenge, meme, or original video series, ensure that your content is engaging and resonates emotionally with your target audience. Brands that tap into cultural moments or embody current trends tend to connect more deeply with followers.

Leverage Influencers

Collaborating with influencers who already have a connection to the trend you’re trying to harness will help extend the reach. These influencers don’t just endorse the product or idea; they live it. This creates a more organic connection to their, and your, followers. With Brat, for instance, influencers and celebrities were able to incorporate the aesthetic into their daily lives in a natural, relatable way.

Encourage User-Generated Content (UGC)

The most successful viral trends, and marketing campaigns, often feature everyday people. Brands can inspire fans to participate by using hashtags or providing creative prompts. When people feel like they are part of something larger than just a brand or product, they are more likely to share content, spreading the message further.

Connect to a Larger Cultural Moment

Trends gain momentum when they feel timely and relevant. Whether it’s a seasonal vibe, a major event, or a cultural shift, finding ways to link your trend to what’s happening in the world can amplify its appeal. For example, the Brat aesthetic coincided with a societal push towards individuality and self-expression.

Adapt Quickly and Intentionally

Social media trends tend to move fast. Being able to jump on a trend early gives brands a competitive edge. However, it’s important to remain flexible. The reserved, introspective vibe of the “Demure” aesthetic, sparked by TikToker Jools Lebron, swiftly followed the bold, confident style of Brat. Recognizing the fluidity of social media culture allows brands to pivot and experiment with new creative ideas as they emerge.

Stay Authentic to Your Brand’s Voice and Values

Trends are fleeting, but a strong brand identity can keep your audience coming back for more. As tempting as it might be to chase after every viral moment, it’s essential to ensure that any trend you participate in still aligns with your core values and message. Brands whose content seems forced or disconnected can come across as inauthentic, which can be alienating to members of your audience.

By following these steps, any brand, no matter its size, can cultivate a trend or participate in an existing one. While not every attempt will result in a viral moment, like Brat or “Demure,” with a strategic, authentic approach, brands can create meaningful connections with their audience.

Social media trends in 2024 and beyond, are not just about staying relevant; they’re about shaping culture and offering a unique experience that speaks to people in new and exciting ways.

At Next-Mark, we have curated numerous client brand stories since 2005. If we can help, please contact us at 941.544.2765 or at info@next-mark.com.

Kristen Lundy Blog

NEXT-MARK EARNS MULTIPLE ANGEL AWARDS FROM THE AMERICAN ADVERTISING FEDERATION

NEXT-MARK EARNS MULTIPLE ANGEL AWARDS FROM THE AMERICAN ADVERTISING FEDERATION

Sarasota-based marketing and communications agency receives Statewide and Caribbean Gold and Silver Angel Awards

SARASOTA, FLORIDA (Nov. 19, 2024) – Next-Mark, a full-service marketing and communications agency serving clients in Florida and nationwide, was honored by the American Advertising Federation (AAF) with Gold and Silver Angel Awards for their exemplary public service work with local non-profit agencies.

At this year’s Angel Awards, competing in the category of Organization or Cause Promotion, Next-Mark received a Gold Angel for their work with the Henson Fund, the highest accolade awarded in a category, and a Silver Angel for their work with The Sarasota Players.

The Henson Fund serves those living in poverty by offering transformative educational opportunities, while The Sarasota Players are the area’s oldest performing arts organization.

These campaigns – “Every Child Has a Right to Achieve Their Dreams” and “We Are The Sarasota Players” – showcased the importance and impact these non-profits have on their communities and the value of working with a world-class marketing firm to ensure their efforts are reaching the widest possible audience.

“It’s vastly important to us that we support organizations like the Henson Fund and The Sarasota Players, because their efforts make our community stronger, more resilient, and ensure the future is bright for everyone, ” said Next-Mark President Joseph Grano “To be recognized by our peers for the work we do in our region is special, and serves as an added bonus to the gratification we get from doing these kinds of projects.”  

Every year, the AAF District 4 conducts the Angel Award Competition, honoring the very best in public service advertising by honoring campaigns that demonstrate exceptional results and execution. The awards combine two missions of the organization: to utilize industry expertise to address community issues, and to celebrate and honor advertising excellence. Entrants consisted of a variety of advertising service providers, public service organizations, and special interest causes and groups located in Florida and the Caribbean.

According to AAF District 4 Governor Stephanie Byrd, “The advertising industry in Florida and the Caribbean continually champions the charitable causes in our communities,” Byrd said. “It is an honor to recognize and celebrate the agencies that use their talents to create artful and compelling campaigns to support these impactful initiatives.”

View the full list of winners and the award show video at https://www.aafdistrict4.org/angel-awards.

About Next-Mark, LLC

Next-Mark, LLC is a full-service, award-winning marketing communications agency based in Sarasota, FL. It helps business leaders beat their growth targets by delivering better competitive insights, more powerful branding, stronger strategies and faster results. Breaking away from the constraints of traditional marketing service organizations, the Next-Mark team facilitates new conversations about a client’s brand, integrating experience, analytics and innovation in developing strategic marketing solutions to meet clients’ individual needs. Next-Mark focuses on internationally and nationally recognized brands along with growing companies across a broad spectrum of categories, including not-for-profit, architecture, government, healthcare, technology, hospitality and entertainment, tourism, real estate, among others. With clients from California to South Africa, its roster includes industry leaders such as Comcast/NBC, LexisNexis, Elsevier, Neuroflow, Nuance Communications, CMX/Cinebistro, Medecision, along with Florida-based clients including First 1,000 Days Suncoast, The City of Sarasota, Reveal Vitality and Longevity Institute, St. Armands Circle, Sweet Sparkman Architecture and Interiors, The Sarasota Players, John Cannon Homes, Yarnall Moving and Storage, CitySide Apartments, Venice Theatre, among others. For more information, visit its website at www.next-mark.com.

About the AAF District 4

The AAF District 4 is one of 15 regional American Advertising Federation (AAF) Districts nationally. It is comprised of 18 local federations located throughout Florida and the Caribbean. The AAF District 4 is different from any other advertising trade organization because it is comprised of a network of professionals that represent all disciplines of advertising at all levels. The District’s goal is to inspire, inform, and educate advertising professionals, mentor advertising students, monitor legislative issues, recognize excellence, promote public service causes, and help build our economy. For more information, visit https://www.4aaf.com/.

Kristen Lundy Blog

Access Full-Scale Marketing Communications Expertise Without the Overhead: Why Outsourcing Makes Sense

Access Full-Scale Marketing Communications Expertise Without the Overhead: Why Outsourcing Makes Sense

Outsourcing marketing communications provides companies with access to a full range of expertise, tools, and strategies typically found in a dedicated in-house marketing department, without the need to hire and manage a team of specialists.

For businesses that haven’t yet built a complete marketing department, the demand for a variety of marketing skills starts from day one. Even small but ambitious companies need comprehensive marketing support, and it’s often a challenge to fulfill all of those needs with just one agency or a single marketing professional.

At Next-Mark, we understand the value of outsourcing because it allows companies to scale their marketing efforts quickly, adjusting to their evolving needs as they grow. Whether it’s digital marketing, branding, content creation, or data analysis, a full-service marketing partner can deliver the expertise required without the overhead of hiring multiple full-time employees.

Save Time and Focus on What Matters

Marketing communications demands a significant amount of time and expertise. From brainstorming fresh content ideas and managing ad campaigns to engaging with customers on social media, it’s a full-time job. If you’re finding it difficult to juggle marketing and communications responsibilities alongside other priorities, outsourcing could be the solution. It frees up your time, allowing you to focus on what you do best while ensuring your marketing is in expert hands.

Save Money with Easy Access to Tools and Technologies

Marketing communications agencies invest heavily in specialized tools and technologies, like Google Analytics, to deliver expert services to their clients. By outsourcing your marketing, your business gains access to these advanced tools without the need for a large financial investment. These technologies can be expensive and require skilled professionals to utilize them effectively. Partnering with an agency lets you tap into these resources at a fraction of the cost, offering significant savings in both time and money.

Launch Campaigns More Quickly

Outsourcing your marketing communications allows you to hit the ground running. Building an in-house team takes time—recruiting, hiring, and training can delay your marketing efforts. With an agency, you gain immediate access to a fully equipped team, ready to implement strategies and drive results from day one. This means you can quickly adapt to market trends and start seeing measurable outcomes without the long wait.

An Outside Perspective is Crucial

Hiring an external marketing communications agency can be a game-changer for your business, offering fresh insights and creative solutions that your internal team might overlook. Staying ahead of the competition is key and outsourcing allows you to tap into the expertise of unbiased professionals that can help elevate your business and keep you ahead of the curve.

A Successful Marketing Communications Firm can Boost Your Competitive Edge

To achieve maximum impact, a successful marketing strategy requires careful planning and innovative storytelling, all while aligning with your brand’s identity and goals. However, you may lack the internal bandwidth to manage these complex tasks effectively while balancing other business priorities. After all, crafting a strategy that resonates with your target audience and maintains consistent messaging across all channels takes time and expertise. Without the right resources, it’s easy to become overwhelmed, and marketing efforts can fall short of their potential.

Make Sure ROI–Return on Innovation–Is Part of Your Strategy

Choosing the right external marketing communications firm can be challenging, but one key factor to focus on is how the agency approaches creativity and innovation. While staying on top of current trends is important, truly effective marketing is about rethinking and refreshing traditional strategies to make them more impactful and relevant.

An innovative marketing communications agency goes beyond simply analyzing trends—it digs deep into understanding the needs, desires, and behaviors of your target audience. Innovative marketing also involves developing new approaches, whether that’s launching a product in a unique way, experimenting with creative strategies, or crafting standout promotional campaigns. It’s about finding fresh perspectives, refining existing processes, and thinking outside the box to drive results that set your brand apart.

Consistent Communication and Support

One of the key advantages of working with a marketing communications agency is the level of regular communication and support you receive throughout the process. Agencies prioritize clear and efficient communication, offering multiple channels such as phone calls, video conferences, emails, and other tools to ensure you’re always in the loop.

Typically, agencies schedule weekly video meetings with a dedicated project manager, providing an opportunity to review the current status of your campaigns, analyze results, and discuss the next steps. These meetings serve as a collaborative space where you can address any questions, share feedback, or suggest new ideas. 

As you can see, outsourcing your marketing communications efforts offers significant advantages, particularly for businesses looking to scale quickly and efficiently. By partnering with a full-service marketing agency like Next-Mark, you gain immediate access to a diverse range of expertise, tools, and strategies typically found in a fully staffed in-house marketing department—without the burden of hiring and managing a specialized team. 

Whether you’re just starting to build your marketing infrastructure or need a flexible solution to support your growth, outsourcing ensures that all your marketing needs are met, from digital marketing and branding to content creation and data analysis. 

This approach not only saves you time and money but also empowers your business to stay agile, adapt to market changes, and drive results. With Next-Mark as your partner, you can focus on what matters most—growing your business—while we handle the marketing that makes it all happen.

At Next-Mark, we have curated numerous client brand stories since 2005. If we can help, please contact us at 941.544.2765 or at info@next-mark.com.


We’ve been eagerly anticipating sharing our newest Lookbook! Out now!

Kristen Lundy Blog

A Crisis Communications Plan Can Save Lives

A Crisis Communications Plan Can Save Lives

With communities across the nation still reeling from the unprecedented impacts of Hurricanes Helene and Milton, it’s a sobering reminder of the vital need to have plans in place to easily and effectively communicate with your clients, citizens, constituents, residents, and more.

Local, state, and national governments have established crisis communication strategies ready to active in response to such deadly storms, which tragically have wreaked havoc across multiple states in just three weeks. It’s essential for you to have similar preparations in place.

A well-crafted plan ensures that timely and accurate information reaches those affected, helping to build trust and support recovery efforts. It also builds confidence in your brand, strengthens connections, and most importantly, saves lives. 

Here are some important elements to consider when developing or enhancing your crisis communication strategy

Assemble Your Team

Start by forming a dedicated crisis communication team tasked with monitoring situations, developing messages, and responding swiftly to emerging challenges. This team should be comprised of individuals with diverse skill-sets, including public relations, crisis management and media communications, to ensure a comprehensive approach to handling crises. By establishing clear roles and responsibilities, the team can operate efficiently, allowing for quick decision-making and effective communication both internally and externally. 

Identify Clear Objectives

Next, define specific goals for your crisis communication strategy. Key objectives include ensuring public safety by disseminating critical information, providing timely updates to keep the community informed, and maintaining transparency to build trust. Clearly outlining these objectives helps prioritize actions, streamline communication efforts, and ensure that all messages align with your overarching goals during a crisis.

Focus on Target Audiences and Message Consistency

Identify who needs to receive information—such as clients, citizens, employees, and stakeholders—and tailor messages to their specific needs. By understanding the unique concerns and preferences of each group, you can enhance engagement and ensure clarity. Additionally, ensure key messages are consistent across all channels to avoid confusion and misinformation, which can undermine trust and response efforts. 

Understand which Communication Channels Reach Your Desired Audience

Establish multiple platforms for disseminating information, including social media, websites, email alerts, and local media, to effectively reach your audiences. By utilizing a diverse array of channels, you can ensure that critical updates are accessible to various demographics and preferences, maximizing engagement and information retention. 

Social media allows for real-time updates and interactive communication, while websites serve as a central hub for detailed information. Email alerts can provide direct and timely notifications to subscribers, and local media can amplify messages to reach those who may not be online. And, sometimes, communicating face-to-face can be the most impactful of all. 

Remember: HOAs Can Also Serve as Primary Emergency Communicators

HOAs are essential for community safety during emergencies, acting as the primary communicators for residents. They quickly disseminate important information about disasters and coordinate with local agencies. They can also organize preparedness initiatives, manage resource distribution during crises, and provide support and information for recovery efforts. By serving as a vital link between residents and emergency services, HOAs help keep communities informed and ready to respond effectively in times of need.

Don’t Forget Empathy and Emotional Support

Recognize feelings of fear and anxiety. Encourage community support, open dialogue, and share coping strategies. This approach fosters understanding and empowerment during challenging times. Also, and maybe most importantly, don’t forget to follow up. We should care about each other at all times, not just during a crisis. 

Take Time To Do A Post-Crisis Review

Let these two catastrophic storms be continual reminders of the importance of crisis communication and the role your brand or organization plays in the lives of your stakeholders. 

Preparation, identification, and response are the key components to a successful crisis communications plan. It’s vital to build your team and plans well in advance because just like preparing your home for a crisis, these steps need to be taken NOW not when a crisis strikes. 

The Next-Mark team has extensive experience managing crises for clients. Let us help you create a crisis communications plan so you have one less thing to worry about when an issue arises. Connect with us!

At Next-Mark, we have curated numerous client brand stories since 2005. If we can help, please contact us at 941.544.2765 or at info@next-mark.com.